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Prerequisites

In order to allow Approve/Reject via email you need:

  • setup approvals by email just defining the "Approval Mail Handler" for the related mail queue
  • notify the required approval to the approvers via e-mail.

The notified email will include issue informations and the transition for which the approval is required.


Approve/Reject via e-mail

The approver can APPROVE/REJECT just replying to the received email by adding the following tags:

  • @APPROVED : to approve the related issue
  • @REJECTED : to reject the related issue

Moreover what you add after the previous tag is considered as an approval/rejection comment.

It's required that you always apply the tag @ to end your reply.

 

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