Prerequisites

In order to allow Approve/Reject via email you need:

• setup approvals by email just defining the "Approval Mail Handler" for the related mail queue
• notify the required approval to the approvers via e-mail.

The notified email will include issue informations and the transition for which the approval is required.

Approve/Reject via e-mail

The approver can APPROVE/REJECT just replying to the received email by adding the following tags:

• @APPROVED : to approve the related issue
• @REJECTED : to reject the related issue

Moreover what you add after the previous tag is considered as an approval/rejection comment.

It's required that you always apply the tag @ to end your reply.