Customer Requirement

When the approver replies the email to approve, then he goes away and doesn't follow the email or ticket anymore.

He automatically assumes that he approves and done.

However, between the time when he approves until JIRA actually gets the approval and sends the response to everyone, that might take some time.

Worst case JIRA doesn't get the approval and doesn't send out the response. Then we don't know what's going on.

As JIRA admin, we still want to follow and monitor the approvers.

Therefore, in the Approval Request that sends out to each approver, is that possible if we can "cc" to include some emails in there? So, when the approver replies and approves the ticket, it will "cc" to us and we can monitor the approvals?

How to implement the customer scenario

Step 1 - Create the Approval request email template

Create the Approval Request Email Template

Navigate Add-ons → HERZUM APPROVAL →E-Mail Templates.
Click the Add E-Mail Templates button.
Fill the Add E-mail template form with the Template Name

Configure the Template
Insert a valid statement in the Free Body Text field, so to create mailto links that will allow to put in the email CC a list of email addresses as per following example:

{To provide the approval response, click <a href="mailto: incomingmail@gmail.com?cc=recipient1@gmail.com,recipient2@gmail.com,recipient3@gmail.com &subject= Approval Reply - Project: } && [Project] && { Issue Key: } && [Issue Key] && { Issue Summary: } && [Issue Summary] && { Source Workflow Status: } && [Source Workflow Status] && { Workflow Transition: } && [Workflow Transition] && {&body=Approval Response Identifier (Do not delete): issueapprovalid=} && [ Issue Approval Id] && {%0D%0A %0D%0A@APPROVED} && {@ } && {"> Here</a>. <br> Optionally, add a comment on a single or on multiple lines inside the tags. E.g. @approved comment@}

Ensure that the mail to email address is the email address applied on the Incoming mail server associated to the Approval Mail Handler.