When the automatic workflow transition global setting is set to Responsive Automatic Transition, it's possible that transitioning fails due existing conditions and validators are not validated.

In order to keep under control the issues having encountered this scenario and bulking heal their status, follow the steps illustrated below:

1

Navigate to the Add-Ons Panel within your JIRA installation and

Click on Approval Reindexing

Administration → Add-Ons → Herzum Approval → Approval Reindexin

 

 

Navigational Item within Add-Ons

2Click Re-Index on the Approval Reindex screen.


Approval Reindex screen

3

An alert advises that some issues are pending to transition cause of not validated conditions or validators.

The alert is displayed if at least one affected issue exists.


 

Approval Reindex screen

4

i

Click Yes to transition all issues massively.

The add-on will re-try to transitioning the issues by checking again if existing validators and conditions are validated.

If existing validators and conditions are still not validated for some issues the sys-admin can choose to Force issue transitioning (issues are transitioned without running workflow's post functions and checking conditions and validators).

 

 

Approval Reindex screen

iiClick Close to exit and maintain their current status.

Approval Reindex screen

iii

Click on the counter of the affected issues to display the issues that are candidate to be transitioned across the workflow.

Issues are displayed on the JIRA issue navigator.

 

JIRA issue navigator