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Take care to to configure Incoming Mail handler to allow approval via email.

The Incoming Mail handler need to be newly configured for each new add-on installation.

Outgoing mail settings

Ensure that the SMTP mail server has been correctly configured and the "Outgoing Mail" is enabled.

Herzum Approval Documentation 2.X > HAP - Mail System Configuration > image2014-12-11 10:5:18.png

1

Go to the Mail administration panel.

JIRA Administration -> System -> Mail -> Incoming Mail

Mail administration panel

2

Setup the "POP/IMAP Mail Servers" that has to manage incoming mail queue if not already configured,

The Accounts set on the Incoming Mail Server as Username and on the Outgoing Mail Server as From address must be the same.

Herzum Approval Documentation 2.X > HAP - Mail System Configuration > image2014-12-10 19:49:17.png

POP/IMAP Mail Servers administration panel

3

Setup a new "Mail handler" by clicking on the "Add incoming mail handler" button.

Herzum Approval Documentation 2.X > HAP - Mail System Configuration > image2014-12-10 19:52:17.png

Incoming Mail Handler administration panel

4

Digit the mail handler name, select the configured POP / IMAP server, choose "Approval Mail Handler" as Handler Type and click Next.

Herzum Approval Documentation 2.X > Herzum Approval - Installation and Upgrade > image2013-10-24 18:50:58.png

Incoming Mail Handler configuration screen

5

Digit the forward email and save.

Herzum Approval Documentation 2.X > HAP - Mail System Configuration > image2014-12-11 9:49:51.png

Incoming Mail Handler configuration screen

6

Incoming mail has been successfully set.