Overview

The Integrity Checker tab provides the capability to Check or immediately Recover inconsistencies on

• the Data maintained by the App, so to ensure that any update performed on the Jira core tables is consistent with the data persisted on the app tables
• the Approval Conditions on the Workflows interested by the Approvals configurations
• the Project Permissions on the Permission Scheme interested by the Approvals configurations (Browse Projects, Transition Issues, Resolve Issues, Close Issues)
• the Automatic Actions (e.g. automatic notification and automatic workflow transition), so to ensure that, basing on the applied configurations, any expected automatic action, that for some reason were not performed, can succeed.

The Integrity Check option provides the capability to Check for inconsistencies but it doesn't recover them. 

If any inconsistencies is found, a message will appear on the screen and, at the same time, it is written on the Integrity Checking log file.

The Integrity Recover option provides the capability to Check for inconsistencies and immediately recover them. 

The whole list of actions that are taken for each category of integrity recover can be reviewed on the Integrity Recover Log file.

Integrity Check

• Choose  > Manage apps > Herzum Approval >Troubleshooting and Support. 
• Select the Check box.
  The Integrity checker has a number of 'integrity checks' that look for common inconsistencies in
  • Herzum Approval's stored data
  • Jira Data impacting app functionalities (Approval Conditions on the Workflows,  Project Permissions)
  • Issues Workflow status with respect any expected automatic workflow transition to perform
  • Approvals Notifications with respect any expected automatic notification by email or by Comments.

• Select one or more items whose data you would like to check the integrity of and click the 'Check' button.
• After the selected checks run, the screen provides details about the existing inconsistencies.

The whole list of possible inconsistencies by 'integrity checks' type can be reviewed on List of possible inconsistencies per 'integrity checks'.

• If any inconsistencies were found, you are able to fix it navigating on the Recovery tab or fix it manually basing on the reported information. 
• If any inconsistencies were found you will be able to retrieve these information on the integrityCheck log file.

 Notice that this file is overwritten each time that you run the check. Case you want maintain these information for future review, you must download the file and keep it in a different folder. 

Integrity Recover

• Choose  > Manage apps > Herzum Approval >Troubleshooting and Support. 
• Select the Recove box.

 The Integrity recover performs the same 'integrity checks' then the Integrity Checker, but, in addition, it fixes the inconsistencies.

The whole list of possible inconsistencies for each category of integrity check can be reviewed on List of possible inconsistencies per 'integrity checks'.

The whole list of actions that are taken for each category of integrity recover can be reviewed on v6-List of recovery actions per 'integrity checks'.

• Select one or more items whose data you would like to recover the integrity of and click the 'Recover' button.

 Some of the 'recover integrity operations' have depends by the consistency of other recovers so it's not possible to recover them without perform a recover of an item that can potentially impact it. The app automatically manage such dependency by checking the related box.

• After the selected checks run, the screen provides details about the existing data inconsistencies and all the corrective actions that have taken place.

 We strongly recommend taking a backup of your data before correcting any data inconsistencies.

• If any inconsistencies were found you will be able to retrieve these information on the integrity Recover log file, in addition to the the corrective actions that have taken place.

 Notice that this file is overwritten each time that you run the recover. Case you want maintain these information for future review, you must download the file and keep it in a different folder.