We have a case with approvals and we don't know how to configure it:

1. We are sending an approval request for 2 people(users from different custom fields)
2. 1st Approver accepted request
2nd Approver rejected request

3. We want to to re-request approval from 2nd Approver.

Is it possible?
We don't want to transition issue on previous status and then send again on repeat round of approvers, because it will send to 1st Approver.

Configurations

User Pickers

Workflow

Approval Configurations

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-11-16_15-3-57.png

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-11-16_15-8-11.png

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-11-16_15-11-49.png

Conditional rule Configurations

issue in rejectedForApprovalStatus() and issue in approvedApproval("up1", "1")

issue in rejectedForApprovalStatus() and issue in approvedApproval("up2", "1")

Approval Mappings Configuration

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-11-16_15-21-8.png

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-11-16_15-23-18.png

Other recommended Settings

Approval Mapping Global Setting

It is strongly recommended to enable Responsive Automatic transition in order to keep the issue's transition history:

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-10-17_14-23-34.png

Global Configurations

Recommended Setting to keep Approval History:

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-10-17_14-25-37.png

Recommended setting to avoid changes of the Approval Flow on Single issues;

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-10-17_14-27-9.png

Required setting to notify email; Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-10-17_14-41-53.png

Required setting to allow approval reply via email buttons;

Herzum Approval Documentation 4.X > Customer Scenario: how to re-request approval from those approvers who rejected the application? > image2020-10-17_14-44-6.png

How it works

The following video shows how the applied setting works.

In this section

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