When creating a support request to Herzumiin Herzum Customer Portal (https://chicago.herzum.com/jira/plugins/servlet/desk), we will respond no more than 24 business hours from the time of your request.
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- Help with issues during installation.
- Help with issues during upgrades.
- Help troubleshooting problems with Herzum's apps.Help identifying work-arounds:
- Herzum Approval
- Herzum Quick Linker
- Herzum Moderator Approval
- Herzum Attachment Manager
- Help identifying workarounds.
Support Does Not Include
- Product training.
- Customers Support for customers who do not have a valid and current paid license or active subscription.
- Support related to non Herzum apps.
- Support for Jira or Bitbucket issues.
- Support for Jira or Bitbucket versions that are no longer supported by Herzum’s apps.
- Support for client configurations that are not supported by the Jira or Bitbucket versions that the app is installed on.
- Support in any language other than English or Italian.