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When creating a support request to Herzumiin Herzum Customer Portal (https://chicago.herzum.com/jira/plugins/servlet/desk), we will respond no more than 24 business hours from the time of your request.

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  • Help with issues during installation.
  • Help with issues during upgrades.
  • Help troubleshooting problems with Herzum's apps.Help identifying work-arounds:
    • Herzum Approval
    • Herzum Quick Linker
    • Herzum Moderator Approval
    • Herzum Attachment Manager
  • Help identifying workarounds.

Support Does Not Include

  • Product training.
  • Customers Support for customers who do not have a valid and current paid license or active subscription.
  • Support related to non Herzum apps.
  • Support for Jira or Bitbucket issues.
  • Support for  Jira or Bitbucket versions that are no longer supported by Herzum’s apps.
  • Support for client configurations that are not supported by the  Jira or Bitbucket versions that the app is installed on.
  • Support in any language other than English or Italian.