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Notice that not all fields defined on your JIRA Jira instances are available for synchronization.  

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Anchor
field-available
field-available
Fields availability and Fields mapping around different field’s type

Fields availability

All JIRA Jira default fields are available for a Fields mapping configuration.

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  • Text Field (single and multi line)
  • third party custom fields (e.g. the Tempo "Customer Account" custom field) recognized to be text type
  • Select List (single and multiple choice) -  (for Local Partnership exclusively)
  • Radio Buttons -  (for Local Partnership exclusively)
  • Checkboxes -  (for Local Partnership exclusively)
  • Select List (cascading) -  (for Local Partnership exclusively)
  • User and Group Picker, Number Field and Date Picker. New v. 4.13

Fields mapping around different

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Jira field’s type

From

To

Allowed

Summary, Description

Component, Fix/Affect Versions,Assignee, Reporter

(minus)

Priority

Summary, Description, Custom fields

(tick)

Component

Fix/Affect Versions

(minus)

Fix/Affect Versions

Component

(minus)

Fix VersionsAffect Versions(tick)
Affect VersionsFix Versions(tick)

Assignee

Reporter

(minus)

Reporter

Assignee

(minus)

Component, Fix/Affect Versions,Assignee

Summary, Description

(minus)

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From

To

Allowed

Mapping between different custom field types
Text Field (single line)Text Field (multi line)(tick)

Text Field (multi line)

Text Field (single line)

(tick)

Select List (single choice)Radio Buttons(tick)
Radio ButtonsSelect List (single choice)(tick)
Select List (multiple choices)

Checkboxes

(tick)
CheckboxesSelect List (multiple choices)(tick)
Select List (single choice), Radio ButtonsSelect List (multiple choices), Checkboxes(minus)
Select List (multiple choices), CheckboxesSelect List (single choice), Radio Buttons(minus)
Select List (multiple choices), Checkboxes, Select List (single choice), Radio ButtonsSelect List (cascading) (minus)
Select List (cascading) Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons(minus)
Mapping between custom fields and JIRA Jira default fields

Custom fields (Text Field)

Priority

(tick)

Priority

Custom fields(Text Field)

(tick)

Summary, Description, Fix/Affect Versions, ComponentCustom fields: Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons, Select List (cascading) (minus)
Custom fields: Select List (multiple choices), Checkboxes, Select List (single choice), Radio Buttons, Select List (cascading) -Summary, Description, Fix/Affect Versions, Component, Assignee and Reporter(minus)

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The major aspect differs those specific fields from the other type of synchronization is that sync can fail due to different Versions and Components settings across different projects and/or JIRA Jira instance.

When sync fails due to the mentioned scenario, Comments are logged to alert the user for syncing failure. See General troubleshooting guidelines for further information on this topic.

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